Job Responsibilities:

  1. Willing to handle/hands on physical tasks on server/IT devices’ setup, DC infra maintenance, physical walk-in troubleshoot.
  2. To install, manage, troubleshoot and monitor the infrastructure, and provide on-going support for the information system hardware and software application systems.
  3. Responsible for the daily operation and maintenance management of the company’s network systems, servers, storage systems and desktop support.
  4. Supports all Network LAN/WAN/Security/VoIP by designing, implementing, and troubleshooting needed data connectivity.
  5. Coordinate and maintain office Meeting Rooms Video Conference and Audio Visual (AV) System Setup.
  6. Research, diagnose, troubleshoot and identify solutions to resolve issues pertaining office IT issues.
  7. Manage the inventory & spares of IT equipment.
  8. Maintaining proper (Turn Around Time) TAT of PC / printer repairs with vendors.
  9. Ensure the security of data, policy, devices and backup system up to date.
  10. Involve in IT network infrastructure design for new project implementation and works with consultants in implementing new systems.
  11. To address and following up of on IT issues which cannot be solved immediately.
  12. Monitor and perform network health check on performance and availability.
  13. Create and manage Business Continuity Plan and Disaster Recovery Plan.
  14. Ensure proper documentation, record and closer for all records regarding IT issues.
  15. Monitoring and managing day to day internal IT Infrastructure operations.
  16. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  17. To undertake any special task/acting position and other works assigned from time to time by superior

Job Requirement:

  • Proven experience as IT Technician or relevant position
  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Degree in Computer Science, engineering or relevant field
  • Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
  • Knowledge on Microsoft 365 are required